FAQs

Getting Started
How does SnapNames get domain names?
How does your service work?
What TLDs do you acquire or sell?
How do I create an account?
Why is my account suspended?
How will SnapNames protect my privacy?
Will my credit card be charged on account creation?
Where do I find the values required by "Account Activation Required" or "Credit Card Verification Required"?
I am unable to obtain the two authorization amounts from my credit card provider. What do I do now?
How can I close my SnapNames.com account?
Finding Your Domain Name
When I search for a domain name, will I see everything available?
How do "In Auction" auctions work?
How do "Live Auctions" work?
How do "Available Soon" auctions work?
How do "Buy It Now" listings work?
How do "Make Offer" listings work?
How can I place a backorder for a domain name?
Is there a cut-off time for placing a backorder?
Is there a way to automatically remove orders from my account if SnapNames is unable to acquire a domain name?
Bidding, Watching, and After the Sale
How do I control how much I pay for a domain name?
How will I know how I'm doing?
What are the bidding increments if a domain goes to auction?
What happens if SnapNames does not receive payment from the high bidder of an auction?
Do you offer a choice of registrar if I win a domain?
What happens after I win an auction?
Where is my log in information for the domain I won?
How can I get an invoice for a domain I acquired?
How can I watch the auctions for domains that I am selling?
Domain Registration
I just registered a domain name through SnapNames. What happens next?
Domain Privacy
What is Domain Privacy?
How will people contact me if they can't see my information?
Will I still get to control my domain?
Why do I need privacy?
I want privacy, but I don't see it as an option when I check out.
Do I have to renew privacy every year when I renew my domain?
Can I cancel privacy if I don't want to use it anymore?
New Generic Top Level Domain Names (New gTLDs)
Where can I find more information about .nyc domain names?
What is the ".nyc Nexus Contact" and where will it be used?
Pending Delete NameJet Integration
What is the integration between SnapNames and NameJet?
Who is NameJet?
Will this change how I order names on SnapNames?
Do I need to create an account with NameJet?
Will my personal information be shared with NameJet?
Do I have to place orders on both SnapNames and NameJet?
Does this mean I will have to compete with more people for the domains I have backordered?
Will this affect how often SnapNames gets names for me on the Drop?
If I go into an auction, will it be with NameJet customers as well?
Will I be able to see the bidding activity of NameJet customers?
Will I be able to see how many bidders there are on any of the names?
Will there be a timing delay because of this?
Do I have to refresh my browser to get an update of bidding activity?
If I win, will I be notified by SnapNames or NameJet?
If I have a question or a problem with a Pending Delete order or auction, who do I contact?
Will this affect all inventory across both platforms?
Mobile App
How do I get the SnapNames Mobile Application?
How do I set up mobile notifications?
What about configuring mobile notifications?
As pioneers of the industry, SnapNames dominates the commercial aftermarket for expiring and deleting domain names. With more than 80,000+ expired domains flowing into SnapNames inventory every day, we have domain names to suit every need. Through our exclusive partnerships with the top domain registrars across the globe, and our advanced technology that allows us to catch names before anyone else, we provide our customers the best chance of getting the perfect domain name.
Getting Started
How does SnapNames get domain names?
SnapNames pioneered the most efficient marketplace to buy web domain names, and offers you the greatest chance to get the domain you want. We have exclusive partnerships with some of the best registrars in the business. Our domain name resale auctions are powered by innovative, patented technology that gives customers exclusive, first access to the world's largest inventory of high-traffic, brand-able and investment-grade domain names. And, we offer domain names from professional domain portfolios, which are some of the highest quality domains available on the market.
How does your service work?

There are a few ways that a domain name can be acquired. After a domain name expires, it has to go through a Deletion Process before it can be released. Immediately after the domain name expires, it enters a Redemption Grace Period (RGP), during which the current registrant can still renew it. This Grace Period is unregulated, but usually lasts from 30 to 45 days. Once that period is over, the Registrar will release the name to the Registry. The name then enters a 30-day Redemption Grace period.
Expiry Names

One way to purchase a domain name is through our Priority Partner registrars. Our partnership with these registrars allows us to acquire domains after they have expired and gone through the 30-45 day Grace Period. This gives us an advantage in offering the name before the RGP. **Please note that backorders for this type of domain acquisition must be placed no later than 9 PM PT the night before the release date posted on our website**
Deleting Names

When the Redemption Grace Period is over, the name goes into Pending Delete status while the registry processes the deletion. Approximately 6 days later, the domain name will become available. ** Please note that backorders for deleting names must be placed no later than 10:45 AM PT on the release date posted on our website. **
Buy It Now

Another way is through Buy It Now names, which are available for instant purchase. These names are not in the deleting/expiry cycle of domain names and can be acquired immediately.
Backorders

If you have searched for the domain name on our website, and it doesn't appear to be in a live auction, the domain name is not yet available. If you order the name, it will go into your account as a Pending Order, or backorder, and we will attempt to acquire it.
Generally, we will not attempt to acquire a name unless we have a backorder for it. The only exception to this is if the name is placed in a public auction on our site.
If we are successful in acquiring the domain name after it is released and yours is the only order, it will be yours for the minimum bid price posted on our website. If we have more than one order for the name, it will go to auction for three days and be awarded to the highest bidder. We will inform you by email in either case.
What TLDs do you acquire or sell?
At this time, SnapNames can acquire or sell the major TLDs, such as .com, .net, .org, and are continuously adding other TLDs to our inventory. You can see the current TLDs in our inventory in the Advanced Search tool.
How do I create an account?
If you haven't yet created a SnapNames account, you'll need to do so prior to placing an order. We'll ask you to fill out some information (including a credit card number) to enable your ability to bid. We require a valid credit card in advance in order to prevent fraudulent bidding. You can create your account here.
Why is my account suspended?
Your SnapNames account could be in a suspended status due to the following: an expired credit card, non-payment for a purchase, we need to validate your new account, fraud, or customer request.
If your account has been suspended, please contact customer support for further assistance.
How will SnapNames protect my privacy?
As a bidder, you can see all bidding activity, both during and after the auction has completed. Private auctions protect the privacy of bidders, and you are only visible by your bidding alias, which you set up with your account. Shill bidding, sniping and other common abuses are all prevented by our patented, advanced auction platform.
Will my credit card be charged on account creation?

When you provide a new credit card (i.e. new account creation or change of credit card on an existing account), two minimal, temporary authorization amounts will be charged to the new card. These amounts will appear as Temporary Authorizations or Pending Charges by "Wgi*snapnames.com" on your credit card or bank statement. Note that these are temporary transactions and will not remain on your card. Your credit card will only be charged when you acquire a domain name.
For additional security, you may be asked to access your credit card statement and enter the exact values (in USD) of these two temporary authorizations into a form on SnapNames.com. Refer to the following two questions for more information about authorizing a new credit card.
Where do I find the values required by "Account Activation Required" or "Credit Card Verification Required"?
There will be two temporary authorization hold on your credit card. Each hold is for a minimal amount, generally less than $2.99 (Note: these holds are not permanent).
Please follow these instructions to activate your SnapNames account:
1. Review your credit card transactions to obtain the two temporary hold amounts in exact US dollars. The holds will be named "Wgi*snapnames.com" and should appear in the "Temporary Authorizations" or "Pending Charges" section of your credit card statement.
2. Log into your account at www.snapnames.com.
3. Enter the cent value of each of the temporary hold amounts. For example, if the charge is 1.49 and 2.50, enter only “49” and “50” in the fields provided.
Special Note for International Users:
Your statement may reflect the authorization amounts in a currency other than $USD. Please ensure you convert the amount to $USD correctly.
I am unable to obtain the two authorization amounts from my credit card provider. What do I do now?
If you are unable to obtain the credit card authorization values for the card you provided, you may try a different credit card. Visit snapnames.com and click on the "Edit" link next to the new card details when prompted to enter the authorization information. If you are still unable to activate the card, please contact our support team.
How can I close my SnapNames.com account?
Please contact us as we must close it for you. Please note you must remove any pending backorders from your account before the account can be closed. You can do this by going to My Activity-> Pending Orders, selecting your orders, and selecting Delete.
top
Finding Your Domain Name

When I search for a domain name, will I see everything available?
SnapNames search results page lists all domain names available - i.e. currently "In Auction", as well as all domain names that can still be reserved and is expected to be "Available Soon" (i.e. an auction has not yet started). "Available Soon" domain names will not be visible in search results once the auctions have started, but domain names that are currently "In Auction" are available in search results. "Buy It Now" listings are names available for instant purchase, no bidding necessary.
How do "In Auction" auctions work?
In Auction auctions can be joined by anyone in order to buy fresh expired web domains, at any time prior to auction end time.
Once a domain enters In Auction, it will continue for the posted time, regardless of the number of bidders, and you may join at any time prior to close. (Please Note: If there is a bid in the final 5 minutes of an auction, the auction will be extended by 5 minutes. This prevents sniping.)
How do "Live Auctions" work?
Inventory up for Live Auctions must go through a "pre-bid" phase. Only names that have a pre-bid will move into the live auction, and pre-bid minimums apply. Once all pre-bids are received, the name will then go into the Live Auction, and bidding will start with the highest received bid during the pre-bid phase. All bidders are required to register or log into the Live Auction in order to place or increase their bid in the Live Auction.
How do "Available Soon" auctions work?
"Available Soon" auctions can be joined by anyone, but are limited to those who place bids on domains before the Start Date of an auction. Many buyers prefer names "Available Soon" because they limit participants to serious bidders only. Anyone who pre-orders a domain name before the auction starts can participate in this type of auction. (Please Note: Start Date is our best estimated date, contingent on SnapNames' ability to acquire the domain. If we cannot secure the domain name, there will be no auction.)
How do "Buy It Now" listings work?
"Buy It Now" listings are names available for instant purchase, no bidding necessary. The Buy It Now option is only available for these listings, not for In Auction, Available Soon, or Backorder inventory.
How do "Make Offer" listings work?
"Make Offer" listings are negotiable-price domain names; you deal anonymously with the seller via our system. Learn more about how you participate as a buyer at our Make Offer Buyer Information page.
How can I place a backorder for a domain name?
Once you find the domain name you want, the minimum bid price for the name and whether it is available for sale or only available for backorder will be shown next to it.
To order the domain, click on the Backorder button to the right of the domain name. This will move the domain name into your Shopping Cart. When you are done ordering domains, click on the View Cart link just above your list of domains to go to the Shopping Cart. Once there, click on the Place Order button to complete your order.
If you haven't logged into your SnapNames.com account yet, you will be prompted to do so when you click on the Checkout button. If you don't have an account yet, you will need to create one by following the “New Customer? Click Here” link.
**Please note that your order is not complete until you click on the Place Order button and have logged into your account.
Once the order has been completed, you can see it on the Pending Orders page of your account. You can find this under the My Activity tab in the toolbar at the top of the page.
Is there a cut-off time for placing a backorder?
Backorders for domain names that are being released by the registry must be placed no later than 10:45 AM PST on the release date posted on our website.
For domains being released to us by our Priority Partner registrars, the orders must be placed no later than 9 PM PST the night before the scheduled date.
Is there a way to automatically remove orders from my account if SnapNames is unable to acquire a domain name?
We want our customers to have full control over their unfulfilled backorders and these orders can be managed (or removed) any time by navigating to My Account -> Pending Orders. Remember - if you keep your backorder open, you may just get the name of your dreams the next time around!
top
Bidding, Watching, and After the Sale

How do I control how much I pay for a domain name?
You control how much you want to bid on any given domain name. Simply set the most you are willing to pay, and our system will bid for you, entering the minimal amount necessary to maintain your winning status, but never more than your limit.
How will I know how I'm doing?
Auctions last for different lengths of time, anywhere from one to 28 days. During that time, you will be notified by email about each important event, such as the auction start, auction won, and if you are outbid. You can also see a live snapshot of the auction in progress in the "My Bids & Watched Domains" area of your SnapNames account.
We recommend you be logged in to your account in the final few minutes of an auction to monitor your "My Bids & Watched Domains" so that you have time to increase your maximum bid if necessary. Each time you refresh your browser, you see an updated snapshot of auctions. To ensure fair play, bids received during the final minutes of an auction automatically extend the auction close time by five minutes. This prevents someone from winning an auction in the final seconds, otherwise known as sniping.
What are the bidding increments if a domain goes to auction?

Bid Range (USD) Bid Step (USD)
9-491
50-995
100-24910
250-99925
1000-249950
2,500-4,999100
5,000-9,999250
10,000-24,999500
25,000-49,9991,000
50,000-99,9992,500
100,000-249,9995,000
250,000-499,99910,000
500,000-999,99925,000
1,000,000+50,000
What happens if SnapNames does not receive payment from the high bidder of an auction?
If we are unable to receive payment from the high bidder, we will either offer the domain name to the second bidder or re-run the auction for the domain name. We will let the other bidders involved in the auction know by email.
Do you offer a choice of registrar if I win a domain?
Unfortunately, we are not able to offer a choice of registrars for the domains that we acquire on your behalf. As we work with hundreds of approved registrar partners in order to be successful in acquiring your name, a domain name is registered with the registrar partner who helped us to get the domain name. However, your domain can always be managed at that registrar's website and, in accordance with registry/registrar rules, may be transferred to a different registrar if you wish after 60 days have passed.
What happens after I win an auction?
After an auction has ended, we have to process payment. All payments for the day's auctions are run in one batch at approximately 1:30 pm Pacific Time. After we receive payment, we will begin the registration of the domain name with the registrar who helped us to get the domain for you. Within 2 hours of receiving payment, you will receive an email confirming that you won the name, the price paid for it, and where the name will be registered for you. If the email does not contain log in information, it will let you know when to expect an email directly from the registrar with log-in instructions.
At this point, you will be able to see the name in your Order History, which is under the My Account tab. Once the registration of the name is completed, you will be able to see the name in your Registration History, which is also under the My Account tab.
Where is my log in information for the domain I won?
After you pay for the domain that you have won at SnapNames.com, you will receive a confirmation email from SnapNames that will let you know where the domain is registered.
If the confirmation email from SnapNames does not include the log-in details for your new registrar account, you will receive that information email directly from the winning registrar.
If you do not see an email from the winning registrar in your inbox within 24 hours, please check any Spam folders you might have for all email addresses. Many times, emails from registrars are mistakenly marked as Spam by active email filters.
If you have not received the email from your winning registrar, please contact customer support.
How can I get an invoice for a domain I acquired?
If you win a domain name, we will send a confirmation email to you that states the name won, the price paid for the name, and where the name is registered. This acts as your electronic receipt for the name.
You can also download and print a receipt for your purchased domain from your account.
1. Log into your account and go to My Account -> Purchase History.
2. Locate your purchased domain, and on the right column, click on the "Receipt" link which will open a popup with a printable receipt.
How can I watch the auctions for domains that I am selling?
You can see the domains that you are selling through our site by clicking on the My Account tab in the toolbar at the top of the page, then going to the Sellers Dashboard. You can view all of your listings by selecting the Listings tab. The fourth tab on the Dashboard is the Auctions tab. You will be able to see all of the domains that you are currently selling, along with the bidding history of the auction.
Domain Registration

I just registered a domain name through SnapNames. What happens next?
Within 24 hours of registering the name on SnapNames, you will receive an email from our registrar partner with instructions describing how to log in and begin managing your new domain name.
top
Domain Privacy

What is Domain Privacy?
Domain privacy uses third party contact information to display on the public WhoIs database as the registrant. The email address, postal address, phone and fax numbers of Perfect Privacy, LLC, will be displayed for administrative, technical, and billing contacts for the domain name.
How will people contact me if they can't see my information?
A private email address will be displayed in the WhoIs directory. Any email received at this address will be filtered for SPAM and forwarded to the email address associated with your account. A P.O. Box address will be provided as the mailing address, and you will only receive scanned email copies of any Certified Mail received at this address.
Will I still get to control my domain?
Even though you are not listed as the registrant for the domain name, Perfect Privacy, LLC will not use, modify, or control the domain at any time.
Why do I need privacy?
All registrant details in the WhoIs database are considered public information. There are many services that scrape the database to collect your personal information and sell it to telemarketers, spammers, and those intending to commit identity theft or domain hijacking.
Without privacy, you will experience an influx of spam email and phone calls from companies trying to sell you website and marketing services. Many of these emails look harmless, and can seem to come from your registrar asking to renew the domain or register it with search engines.
I want privacy, but I don't see it as an option when I check out.
Right now, only domain names that will be managed via Network Solutions are available for privacy. And even then, certain TLDs require transparent contact details due to residence or industry restrictions, enforced by the registry, and therefore will not allow privacy on the registrant information.
The TLDs that do not qualify for privacy are:

.ac .cx .ms .sa
.ae .de .name .sa.com
.am .dk .net.nz .se
.archi .es .net.uk .se.com
.asia .eu .nl .se.net
.at .fm .no .sh
.bayern .fr .no.com .st
.be .gr .nu .store.ro
.berlin .gr.com .nu.com .sucks
.br.com .gs .nyc .sydney
.bz .hamburg .nz .tc
.ca .il .org.at .tel
.ch .im .org.il .tm
.cn .in .org.nz .tm.ro
.co.at .io .org.ro .to
.co.il .ir .org.tw .travel
.co.in .is .organic .tw
.co.nz .it .ph .uk
.co.za .jp .pm .uk.com
.com.ar .kz .pro .uk.net
.com.ar .la .ro .us
.com.de .li .ru .uy.com
.com.ro .lt .ru.com .vote
.com.tw .moscow .ruhr .voto
Do I have to renew privacy every year when I renew my domain?
Yes, privacy is an annual product. So when you renew your domain name, you need to also renew the privacy services with the registrar to remain protected. Please note that the amount paid to SnapNames for privacy is good for one year only, and renewal is subject to fees, terms, and conditions set forth by the registrar managing the service.
Can I cancel privacy if I don't want to use it anymore?
You can cancel privacy with the registrar at any time.
top
New Generic Top Level Domain Names (New gTLDs)

Where can I find more information about .nyc domain names?
To find out more about .nyc names, please visit the official .nyc FAQ page at this location:
http://www.ownit.nyc/faq.php
What is the ".nyc Nexus Contact" and where will it be used?
When registering a .nyc name, in addition to your standard registration contact information, you must provide a contact with a street address that meets the nexus requirements as set forth by the City of New York. You will be required to provide this address before you can take ownership of the domain name.
top
Pending Delete NameJet Integration

What is the integration between SnapNames and NameJet?
SnapNames will now be offering its drop-catching power to NameJet by partnering up on The Drop. SnapNames will be going after Pending Delete names that have been ordered on NameJet.com
Who is NameJet?
NameJet is an aftermarket domain name company that specializes in public auctions and exclusive expired inventory. They are a joint venture between eNom, Inc., a subsidiary of Rightside, and Network Solutions, LLC, a subsidiary Web.com. NameJet has been in the domain name industry since 2007.
Will this change how I order names on SnapNames?
No, you order on SnapNames.com as you usually do. The only change for SnapNames customers is during bidding.
Do I need to create an account with NameJet?
No, you only need an account on one of these platforms in order to participate in Deleting auctions. If you are a current SnapNames customer, you can participate in the auction on SnapNames.com, and do not have to create a separate account with NameJet.
Will my personal information be shared with NameJet?
No, we will not be sharing any of your personal information. In rare cases, we may fulfill your domains using your public WhoIs information.
Do I have to place orders on both SnapNames and NameJet?
On the contrary, you will only have to place your order on SnapNames (or NameJet.) Orders on NameJet will be fulfilled by SnapNames, so you only have to place your order on one of the sites. You will no longer have to place orders on both sites for the same deleting name.
Does this mean I will have to compete with more people for the domains I have backordered?
You will be competing with NameJet customers as well for names, but only deleting inventory. Chances are, these same people would have placed orders on both platforms regardless, so it may not change the number of people who are interested in any particular domain name.
Will this affect how often SnapNames gets names for me on the Drop?
This partnership will actually add even more muscle to SnapNames’s drop-catching capabilities, as we will be utilizing NameJet’s registrars to make our technology even more powerful.
If I go into an auction, will it be with NameJet customers as well?
Yes, the auction will include people who placed an order on either site, so you will all be in the same auction. You will continue to use the platform you placed the order with. So if you placed the order with SnapNames, you only have to bid on SnapNames.com, and it will be integrated with NameJet bidders.
Will I be able to see the bidding activity of NameJet customers?
NameJet bidders will be distinguishable by a uniquely identifiable bidding alias.
Will I be able to see how many bidders there are on any of the names?
You will be able to see all bidder aliases and activity in the bidding history only if you are participating in that specific deleting domain name auction.
Will there be a timing delay because of this?
For the actual bidding during an auction, you will see no delay in bidding activity between platforms. All bids are real-time.
Do I have to refresh my browser to get an update of bidding activity?
Auctions automatically refresh on SnapNames.com at specific intervals, so you don’t have to refresh the page manually to get accurate information.
If I win, will I be notified by SnapNames or NameJet?
You will be notified by whichever platform you were using for the auction.
If I have a question or a problem with a Pending Delete order or auction, who do I contact?
If you are a SnapNames customer and have placed the orders or participated in an auction with your SnapNames account, please contact our customer service directly. If you have participated as a NameJet customer, you will have to contact NameJet support with any issues.
Will this affect all inventory across both platforms?
This integration only affects deleting inventory on The Drop. This does not apply to any expiry names, seller auctions or public auctions.
top
Mobile App

How do I get the SnapNames Mobile Application?
The SnapNames Mobile Application is available now for iOS or Android devices! Please see these pages for details: iPhone | Android
How do I set up mobile notifications?
At this time, mobile notifications are only supported for the iOS version of the SnapNames Mobile Application. You need to first make sure you've installed the app and enabled notifications. Once you've done so, you should see options for configuring notifications both on the application and on the SnapNames website.

Notifications can be enabled on SnapNames mobile app release 6 or higher. We recommend iOS 10 or higher for the best experience.

Please note that SnapNames is not responsible for messaging charges. See our Terms and Conditions for details.
What about configuring mobile notifications?
Once you've set up a device through the Mobile Application, you can navigate to the Notifications page and configure specific settings. Some Notifications can be set up for all domains that you have orders on, or set to only be sent for your Favorite domains. Finally, if you look up a specific domain in our Search interface, you can set up notifications for that domain whether or not it is in your Favorites list.
top